Last Updated: 24-09-2024

At Aizen Media, we specialize in providing digital services. This policy outlines our

procedures for delivering these services to our valued clients.

1. Types of Digital Services

We offer 7 various digital services on our website consisting of Landing Pages, Websites,

Email Marketing, Flyers, Blogs, Newsletters and an All-in-One Package.

Customers have the option to choose multiple options based on their preferences.

2. Service Delivery Process

2.1 Order Confirmation

• Upon placing an order, you will receive an automatic email confirmation.

• Our team will review your order and contact you within 1 business day to discuss

details or clarify any questions.

2.2 Project Initiation

• Once the order is confirmed and any necessary clarifications are made, we will

initiate your project.

• You will receive a projected timeline for the completion of your service.

2.3 Progress Updates

• For services that span multiple days or weeks, we will provide regular progress

updates.

• The frequency of updates will depend on the nature and duration of the service.

2.4 Service Delivery

• Upon completion, we will deliver the service through the most appropriate digital

means (e.g., email, file transfer, account update).

• For ongoing services, access will be provided according to the agreed-upon

schedule.

3. Delivery Timeframes

• Delivery timeframes vary depending on the type and complexity of the service.

• Estimated delivery times (if any) will be provided at the time of order confirmation.

• Any potential delays will be communicated promptly, along with a revised delivery estimate.

4. Client Responsibilities

To ensure timely delivery of services, we request that clients: - Provide all necessary

information and materials in a timely manner. - Respond promptly to any queries or

requests for approval. - Adhere to any agreed-upon timelines for client-side tasks.

Co-operation from the client is highly appreciated, the delivery of any ongoing service

depends on the client’s confirmation and discussion.

5. Access to Services

5.1 Account-Based Services

• For services requiring an account, login credentials will be provided upon service

initiation.

• It is the client’s responsibility to maintain the confidentiality of these credentials.

5.2 One-Time Deliverables

• One-time deliverables (e.g., website design files, marketing reports) will be

delivered via secure file transfer or email.

6. Quality Assurance

• All services provided are issued by Industry Professionals with expertise.

• Clients are encouraged to review the delivered services promptly and provide

feedback.

7. Revisions and Amendments

• The number of revisions included depends on the specific service package

purchased.

• Additional revisions may incur extra charges, which will be communicated in

advance.

8. Intellectual Property Rights

• Unless otherwise specified, the intellectual property rights of the delivered services

transfer to the client upon full payment.

• For ongoing services, usage rights are granted for the duration of the service

agreement.

9. Technical Support

• Technical support related to delivered services is available via email or phone

during our business hours.

• Response times for support queries will typically be within 1 business day.

10. Cancellations and Refunds

For information on cancellations and refunds, please refer to our separate

Cancellation and Refund Policy.

11. Changes to This Policy

We reserve the right to update this Digital Service Delivery Policy at any time. Changes will

be effective immediately upon posting on our website. It is the responsibility of the

customer to look out for any recent changes in our Policy.

12. Contact Us

If you have any questions about our Digital Service Delivery Policy, please contact us at:

support@aizenmedia.com

*Please note that your inquiry will be processed once a member of our support team begins

addressing your request. Kindly allow up to 24 hours for a response.

Queries submitted over the weekend will be attended to once regular business hours

resume.

Kindly refrain from spamming our mailbox, we appreciate your patience and

understanding.

Digital Service Delivery Policy